Privacy Policy

Dosa London Ltd (company registration number 15657261), trading as Dosa, is a company registered in England and Wales. In this policy we refer to ourselves as Dosa or we. This policy sets out how we collect, use, store and protect your personal data when you visit our website or interact with our brand. We are committed to protecting your privacy and handling your data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR).
For any queries relating to this policy or your personal data please contact us at studio@dosa-ldn.com

1. WHAT DATA WE COLLECT
   1. Your full name and contact details including your email address.
   2. Your billing and delivery address.
   3. Your payment information, which is processed securely by our payment processor. Dosa London Ltd does not store your card details at any point.
   4. Your order history and any correspondence between us.
   5. Information provided in connection with any bespoke order including measurements submitted by you.
   6. Your size and product preferences were provided through our interest registration forms.
   7. Technical data including your IP address, browser type, device information and how you interact with our website, collected through analytics and tracking tools.
2. HOW WE USE YOUR DATA
   1. To process and fulfill your order and communicate with you in connection with it.
   2. To notify you when a product you have registered interest in becomes available for pre-order.
   3. To send you marketing communications where you have subscribed to receive them. You may unsubscribe at any time.
   4. To improve our website and understand how visitors interact with it.
   5. To run advertising and retargeting campaigns on social media platforms where you have consented to cookies.
   6. To respond to any queries, claims or correspondence submitted to us.
   7. To comply with our legal obligations.
   8. Where required, we request your consent before placing non-essential cookies on your device. We will never sell your personal data to third parties.
3. COOKIES AND TRACKING
   We use cookies and tracking technologies on our website including analytics, advertising and behaviour tracking tools. Where required by law we will request your consent before placing non-essential cookies on your device. For full details of the cookies we use and how to manage your preferences please refer to our Cookies Policy.
4. THIRD PARTIES
   We work with trusted third party service providers to operate our business and fulfil your orders. These include payment processors, shipping carriers, email marketing platforms, analytics tools and advertising platforms. Each provider only receives the data necessary to perform their specific service and all third parties are required to handle your data in accordance with applicable data protection law. We will never sell your personal data to any third party.
5. DATA RETENTION
   We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal or reporting requirements.
6. YOUR RIGHTS
   Under UK data protection law you have the right to:
   1. Access the personal data we hold about you.
   2. Request correction of any inaccurate or incomplete data.
   3. Request deletion of your personal data where we no longer have a lawful reason to retain it.
   4. Object to or restrict the processing of your personal data.
   5. Withdraw consent for marketing communications at any time. To exercise any of these rights please contact us at studio@dosa-ldn.com. We will respond to all requests within 30 days.
7. CHANGES TO THIS POLICY We reserve the right to update this privacy policy at any time. Any changes will be published on this page. We encourage you to review this policy periodically.
8. GOVERNING LAW
   This privacy policy is governed exclusively by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

COOKIES POLICY

Dosa London Ltd (company registration number 15657261), trading as Dosa, is committed to being transparent about how we use cookies and similar tracking technologies on our website. This policy explains what cookies are, which ones we use and how you can manage your preferences.
For any queries relating to this policy please contact us at studio@dosa-ldn.com.

1. WHAT ARE COOKIES
   Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences and collect information about how you interact with the site. Some cookies are essential for the website to function. Others are used to improve your experience or to support our marketing and analytics activities.
2. TYPES OF COOKIES WE USE
   1. Essential Cookies These cookies are necessary for the website to function and cannot be switched off. They are set in response to actions you take such as setting your privacy preferences, logging in or completing a purchase. Without these cookies the website cannot operate properly.
   2. Analytics Cookies These cookies allow us to understand how visitors interact with our website. They help us measure traffic, understand which pages perform well and identify where improvements can be made. The information collected is aggregated and anonymous. We use analytics tools including Google Analytics 4 for this purpose.
   3. Marketing and Advertising Cookies These cookies are used to build a profile of your interests and show you relevant content and advertisements on other platforms. They track your visit to our website and this information may be shared with advertising platforms. We use advertising and retargeting tools across platforms including Meta, TikTok and Pinterest for this purpose.
   4. Behaviour and Performance Cookies These cookies collect information about how you use our website including which pages you visit, where you click and how far you scroll. This helps us improve the design and performance of our website. We use visitor behaviour tools for this purpose.
   5. Functional Cookies These cookies enable enhanced functionality and personalisation such as remembering your preferences and settings. They may be set by us or by third party providers whose services we use on our website.
3. YOUR CONSENT
   When you first visit our website you will be presented with a cookie consent banner. You may choose to accept all cookies, reject non-essential cookies or manage your preferences individually. Essential cookies cannot be declined as they are necessary for the website to function. You may withdraw or change your consent at any time by accessing the cookie settings on our website.
4. MANAGING YOUR COOKIES
   In addition to our cookie consent banner, most browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being placed. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies please visit your browser’s help documentation or ico.org.uk.
5. THIRD PARTY COOKIES
   Some cookies on our website are placed by third party service providers whose tools and services we use. These third parties have their own privacy and cookie policies which govern how they use the data they collect. We recommend reviewing their policies directly for full details.
6. CHANGES TO THIS POLICY
   We reserve the right to update this cookies policy at any time. Any changes will be published on this page. We encourage you to review this policy periodically.
7. GOVERNING LAW This cookies policy is governed exclusively by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.